What we did:
Launch strategy
The first few months were spent on testing. The client gave us complete freedom, as the online store became the only source of income during the global lockdowns. In the first three months, we launched 48 different ad campaigns and 139 ad creatives.
Additional tools
Over time, we accumulated a large number of abandoned carts, and we needed to find a way to bring people back to the website and close the deals. Advertising to this audience didn’t bring results, but an additional Shopify plugin helped us recover over $21,000 without our constant involvement.
Audience targeting
As with every client, we prepared lookalike audiences, interest-based, and behavioral targeting, as well as retargeting. After analyzing the ad campaigns, we noticed that the LaL audience performed the best, but the KPI for return on investment was still not achieved. We then started testing different customer segment options to form LaL and focused on users who had spent more than $49 on the site in total, as well as those who had made 2 or more purchases.
Creatives and products
During the tests, we tried all possible ad formats — from regular static creatives to canvas ads and dynamic catalogs. The best-performing ads were videos showing the tattooing process, with demonstrations of work on the body and subtitles highlighting key triggers — quality, safety, free shipping. Paradoxically, special offers in the form of discounts never worked during the entire campaign.